"Banking is all about service. As a result of the training my people now distinguish themselves from our competitors."

-Anna Hirano
VP Preferred Baking Services, First Republic Bank

To enhance customer satisfaction and to increase Preferred Banking accounts by conducting our Accelerated Customer Service Training Program for the District, Branch and Assistants Managers and the Personal Bankers.

Services include...

A customer service training seminar designed specifically to refine existing techniques, introduce new skills and accelerate the overall knowledge of the Managers and Personal Bankers.

The training seminar will include a minimum of the following topics:

  1. Why customers select a bank / decision making factors
  2. Understanding a customer’s needs
  3. How to accommodate a customer’s needs
  4. How to accelerate the rapport building process with customers
  5. How to create loyal customers