Recognized as the most productive hotel sales training program available, The Hotel Sales Smart Pack™ 2nd edition is the training program of choice for over 1,000 full and limited service hotels, resorts and CVB’s.

As in the 1st edition, the 2nd edition contains no videos or cassettes, and is an internally administered, proceed at your own pace, hotel sales team training program. The material, techniques and programs covered have been compiled from hundreds of interviews and studies of meeting and travel planners and truly successful hotel salespeople. You too can provide critical training for your sales team without having to attend costly seminars.

• 26 brand new exercises involving critical hotel selling skills including Role Playing Scenarios, Self-Evaluations, Quizzes and Team Tracks.

• Accelerating the Rapport Building Process with Customers, Selling, Down Times, Removing Resistance, Negotiating, Closing, Selling vs. Servicing vs. Administrating, Effective Presentations and more.

• No prep time, realistic, challenging and easy to use

• Need not have experienced the 1st edition to take advantage of the 2nd edition.

“Smart Packs are standard inventory in every one of our hotel’s sales offices. The exercises are based on ‘real life’ hotel sales situations and each time our sales associates use one it reinforces the selling techniques which we know lead to maximum productivity.”
    Evan Studer
    Vice President of Operations
    Sunstone Hotels

“What an incredible training program! It is equally effective for my rookies and savvy sales managers. Highly motivating!”
    Steve Tremewan
    Director of Sales
    Radisson Resort & Spa

“Presenting to sales associates can be tough, but the Smart Pack delivers a strong training message in an entertaining and effective manner.”
    Kari Abrahamson
    Director of Sales & Marketing     Residence Inn by Marriott

“We experienced instant results that immediately increased team productivity. Easily applicable to every market, the Smart Pack ensures fool proof selling techniques.”
    Dana Vejil
    Director of Sales
    Santa Fe Courtyard by Marriott