PRIMARY GOALS

To accelerate the training of experienced sales managers as it relates to the refinement of existing, and introduction of new selling skills that will establish action steps in order to achieve specific goals.

I.  Introduction

II.  Quiz

III.  Three pitfalls of hotel sales

IV.  Analysis of Sales Skills
      a) identifying new accounts
      b) making effective presentations
      c) removing resistance
      d) negotiating
      e) closing
      f) prioritizing

V.  Analysis of People Skills
      a) work ethic
      b) creativity
      c) image

VI.  How a General Manager can assist with the sales effort.

VII.  How to implement this new materials into your daily routine.

To date, nearly 6,000 hotel and convention bureau salespeople have completed this entertaining and productive program. Self analysis quizzes, team tracks and role playing scenarios are the thrust of this acclaimed training series. Hundreds of hours of customer focus work are the basis for identifying the common denominators that exist amongst truly successful hospitality salespeople.